At Lawes Financial, putting our clients first isn’t a slogan, it’s how we operate.
The Consumer Duty, introduced by the Financial Conduct Authority, sets a clear standard for financial firms to deliver good outcomes for retail clients. We fully support this approach and embed it across every part of our advice and service.
What Consumer Duty means for you
Consumer Duty is built around four key outcomes, which guide how we work with you:
1. Products and services
We only recommend solutions that are appropriate for your needs, circumstances, and objectives, whether that’s a mortgage, protection, or insurance policy.
2. Price and value
We focus on value, not just cost. That means ensuring the benefits of a product are proportionate to the price you pay, and that any fees or charges are clear and justified.
3. Consumer understanding
Financial decisions should be clear, not confusing. We explain options, risks, and implications in plain English, giving you the time and support you need to make informed decisions.
4. Consumer support
Good advice doesn’t end at completion. We provide ongoing support, clear communication, and access to help when you need it, without unnecessary barriers or complexity.
How we deliver good outcomes
Our approach combines:
We take time to understand your situation properly, consider alternatives where appropriate, and recommend solutions that support your short- and long-term goals.
Our commitment
Consumer Duty isn’t a one-off requirement — it’s an ongoing commitment. We regularly review our processes, advice standards, and service delivery to ensure we continue to act in your best interests.
At Lawes Financial, you can expect advice that is fair, transparent, and focused on what truly matters to you — now and in the future.